IT Support Specialist (US) at TD Bank in Mount Laurel, NJ
Department Overview Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for Job Description About This Role We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management. Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
Apply industry best practices to put a standard support model and processes into practice. Oversee incident investigations to find root causes, then put high-quality remediation plans into action. Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends. Define, deploy and lead systems and applications activities. Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction. Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market. Manage complex deployment in load-balanced, service-oriented environment. Potentially test, debug, and performance analyze and document environment components. Troubleshoot initial failures, work to resolve them, communicate! Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness. Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery. Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations. Review, define, enforce and influence standards and quality metrics. Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results. Comply with both disaster and business recovery plans (and help define, review and test them). Respect TD's technology delivery practices, standards, project management disciplines. Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents. Identify opportunities and put forward ideas to support cost effectiveness. May develop and contribute to third-party contract negotiations. Other duties as assigned o Driving Requirements:
o Travel Requirements:
Requirements What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate Degree or Technical Certificate. Graduate Degree Preferred. 7
years relevant experience. Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted. Ability to monitor, coach, and educate a small team. Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions. Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Willingness to work effectively as a team, helping others to resolve critical service issues Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions. Must be eligible for employment under regulatory standards applicable to the position. Qualifications Preferred Qualifications - Here are the preferred qualifications for this role:
Hours 40.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Apply industry best practices to put a standard support model and processes into practice. Oversee incident investigations to find root causes, then put high-quality remediation plans into action. Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends. Define, deploy and lead systems and applications activities. Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction. Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market. Manage complex deployment in load-balanced, service-oriented environment. Potentially test, debug, and performance analyze and document environment components. Troubleshoot initial failures, work to resolve them, communicate! Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness. Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery. Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations. Review, define, enforce and influence standards and quality metrics. Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results. Comply with both disaster and business recovery plans (and help define, review and test them). Respect TD's technology delivery practices, standards, project management disciplines. Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents. Identify opportunities and put forward ideas to support cost effectiveness. May develop and contribute to third-party contract negotiations. Other duties as assigned o Driving Requirements:
o Travel Requirements:
Requirements What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate Degree or Technical Certificate. Graduate Degree Preferred. 7
years relevant experience. Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted. Ability to monitor, coach, and educate a small team. Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions. Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Willingness to work effectively as a team, helping others to resolve critical service issues Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions. Must be eligible for employment under regulatory standards applicable to the position. Qualifications Preferred Qualifications - Here are the preferred qualifications for this role:
Hours 40.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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