Inside Support Engineer

Company Name:
Open Systems Technologies
A highly motivated, self-disciplined Support Engineer. The ideal candidate will have 3+ years of experience in a Help Desk environment supporting both internal and external users. As part of the support team, the Support engineer will support client, server, and network related issues, including acting as a liaison between 3rd-party vendor support teams and the client. The ideal candidate will also have a working knowledge of Citrix, Exchange, Active Directory, and preferably one or more of the following industry certifications: MCP, MCSA, CCNA, A+, and Network+. Experience and certifications with Dell SonicWALL or Cisco are a plus. Availability to work flexible shifts is a plus.
Position Qualifications:
o Experience with help-desk ticketing systems
o Excellent written and verbal communication skills
o Ability to work closely with customers
o Microsoft Windows (client and server OS)
o Microsoft Office
o Active Directory
o Microsoft Exchange including Office 365
o VoIP phones (Astra, Polycom, Cisco)
o Citrix support

Position Expectations:
o Strong communication skills and ability to meet deadlines
o Ability to work individually and also within a team
o Ability to maintain a professional demeanor

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